Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies

Malgorzata Zieba, Krzysztof Zieba


The purpose of this paper is to examine the influence of two critical success factors for knowledge management (i.e. leadership and support by the management, motivational practices) on the innovativeness of knowledge-intensive business service (KIBS) companies in the SMEs sector. A sample of 400 companies (KIBS SMEs) located in the Pomeranian District in Poland was selected. The questionnaire was designed to measure knowledge creation and knowledge sharing, team working, professional development and innovation performance. The findings indicate that companies with stronger leadership and support by the management and which employ motivational practices are more innovative than their competitors. This paper provides evidence of the significance of the critical success factors selected for KM in innovation processes. The research opens up the discussion on the relationship between KM critical success factors and company innovativeness. On the basis of the findings, managers in KIBS companies would do well to pay attention to managerial practices which foster the knowledge and professional development of employees, as these practices influence a company’s innovativeness. For academics, this paper sketches out fields for further research in this area to be conducted in other countries and sectors.



Innovativeness; Knowledge management; Knowledge-intensive business services; Small to medium-sized enterprises; Critical success factors

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Print ISSN: 1392-2785
Online ISSN: 2029-5839