Typology of Organization’s Processes
Keywords:process, process management, typology of processes.
Conducted literature review revealed the prevalent typology of organizational processes. The typology of organizational processes suggested by Garvin (1998) with the main types of work, behavioural, management and change processes, usefully integrates process models of different management schools and so far provides best conceptualization of prevalent understanding of organizational process’ types although it must be the subject to further refinements. The authors suggest which categories of this typology do not pass critical evaluation against procedure of typologies’ creation. Later this typology was contrasted with ISO 9000 series of standards process based model, which suggests typology of organizational processes. It was concluded that ISO 9000 series of standards’ typology of organizational processes is not adequate to prevalent understanding of typology of organization’s processes. ISO 9000 series of standards’ typology of organizational processes includes only work process type and ignores management and behavioural process types. The result is overemphasis on technical aspect and disregard of behavioural and managerial factors of organization. Disregard of behavioural and managerial processes of organization may obstruct organizations to express and improve their underlying behavioural patterns and existing managerial skills while shifting attention to work processes. Also it may create a paradoxical situation when endeavour to make bigger scale improvements of work processes end in failure because of ignored interaction of work processes with behavioural and managerial ones.